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Whistleblowing

DRIVALIA is committed to ensuring that all its activities comply with applicable regulations and are guided by the values ​​of integrity, trust, responsibility, transparency, respect for diversity, commitment, professionalism and confidentiality.

Adherence to these values ​​is fundamental to the image and reputation of DRIVALIA, based on trust and reliability.

Therefore, in order to encourage ethical behavior, DRIVALIA has set up an internal reporting system (“Whistleblowing“) of alleged anomalies, suspicious behavior, commercial misconduct, acts or facts that may constitute violations of banking regulations or other conduct illegal, as well as the principles and rules of conduct contained in the Code of Conduct.



WHO CAN MAKE A COMPLAINT?

Parties who can file a whistleblower report include, but are not limited to:

This system allows whistleblowers to report, with maximum confidentiality, violations that harm the public interest or the integrity of DRIVALIA and the Group Companies, and that have come to their attention in the course of their professional activity or based on any commercial or legal relations with the Group, protecting such whistleblowers from possible retaliation or discrimination.

DRIVALIA's Compliance, Supervisory Relations and Data Protection Department is responsible for ensuring the correct unfolding of the process.



HOW TO MAKE A COMPLAINT

Complaints can be submitted through the following specific channels.

The Group has an internal platform (“BKMS”) provided by the Crédit Agricole Group – the corporation of which DRIVALIA is a part – for making complaints.

Communications can be made, including anonymously, after reading the confidentiality statement in accordance with the GDPR (General Data Protection Regulation – EU Regulation 2016/679):

Whistleblowers are encouraged as a priority to use the Group's internal channels. In certain circumstances, they may file an external complaint directly with the competent authorities.

For Portugal, whistleblowers may submit an external complaint to the National Anti-Corruption Mechanism (MENAC), if one of the following conditions is met

Reports can be made outside MENAC,  link .


Please note that reporting irregularities is not the appropriate channel for communicating matters of a commercial nature. Customers who wish to report problems in their relationship with DRIVALIA may submit a complaint in accordance with the established procedures.

Central +351 217 818 290
(Chamada para rede fixa/móvel nacional)

Or call:

Alfragide +351 967 883 657
(Chamada para rede fixa/móvel nacional)
Almada +351 212 744 606
(Chamada para rede fixa/móvel nacional)
Amarante +351 255 423 374 | 963 963 126
(Chamada para rede fixa/móvel nacional)
Aveiro +351 234 246 137
(Chamada para rede fixa/móvel nacional)
Beja +351 284 100 240
(Chamada para rede fixa/móvel nacional)
Braga +351 253 262 177 | 963 963 122
(Chamada para rede fixa/móvel nacional)
Bragança +351 273 331 507 | 961 531 775
(Chamada para rede fixa/móvel nacional)
Coimbra +351 239 723 324 | 961 547 541
(Chamada para rede fixa/móvel nacional)
Elvas +351 268 639 490
(Chamada para rede fixa/móvel nacional)
Estremoz +351 268 339 282
(Chamada para rede fixa/móvel nacional)
Évora +351 932 403 022
(Chamada para rede fixa/móvel nacional)
Famalicão +351 252 315 269 | 961 531 799
(Chamada para rede fixa/móvel nacional)
Faro-Airport +351 910 068 236
(Chamada para rede fixa/móvel nacional)
Figueira da Foz +351 233 414 278 | 961 547 546
(Chamada para rede fixa/móvel nacional)
Funchal-Airport +351 913870432
(Chamada para rede fixa/móvel nacional)
Guarda +351 271 231 320 | 963 793 878
(Chamada para rede fixa/móvel nacional)
Guimarães +351 253 515 678 | 962 430 992
(Chamada para rede fixa/móvel nacional)
Lisbon-Airport +351 217 818 296
(Chamada para rede fixa/móvel nacional)
Lisbon-Benfica +351 217 155 422
(Chamada para rede fixa/móvel nacional)
Lisbon-Center +351 217 818 295
(Chamada para rede fixa/móvel nacional)
Lousã +351 966 740 817
(Chamada para rede fixa/móvel nacional)
Odivelas +351 219 332 543
(Chamada para rede fixa/móvel nacional)
Parede +351 210 175 746
(Chamada para rede fixa/móvel nacional)
Penafiel +351 255 711 579 | 963 963 121
(Chamada para rede fixa/móvel nacional)
Portalegre +351 245 337 456
(Chamada para rede fixa/móvel nacional)
Porto-Airport +351 229 448 686
(Chamada para rede fixa/móvel nacional)
Porto-Campanhã +351 225 371 281
(Chamada para rede fixa/móvel nacional)
Porto-Center +351 225 371 281 | 911 776 109
(Chamada para rede fixa/móvel nacional)
Régua +351 254 321 146 | 963 963 124
(Chamada para rede fixa/móvel nacional)
Santa Maria da Feira +351 256 360 181 | 963 793 897
(Chamada para rede fixa/móvel nacional)
Setúbal +351 265 427 882
(Chamada para rede fixa/móvel nacional)
Torres Vedras +351 91 049 92 86
(Chamada para rede fixa/móvel nacional)
Vila Real +351 259 309 300/1/2/3/4 | 961 343 834
(Chamada para rede fixa/móvel nacional)
Viseu +351 232 415 124 | 963 793 882
(Chamada para rede fixa/móvel nacional)